It turns out, he’s actually Batman.
There is a sign in the office that perpetually reads “ZERO Days Since I Asked Jon For Help.” That pretty much sums it up. He leads the charge for managing all incoming and outgoing media, and he does it, amazingly, while smiling.
His days are very long, so he doesn’t get a lot of time with the cape and such. Regardless, Gotham is a better place with Jon in it.